JOB OVERVIEW: To assist in the overall efficient operation of the Event Department. Responsible for the efficient and professional coordination of any assigned convention or meeting group

REPORTS TO: Director of Events

ESSENTIAL JOB FUNCTIONS:

• Bachelor's degree and/or 2 years of hotel experience.
• Strong understanding of negotiation and interpretation of contracts, planning and detailing.
• Developed business communication skills, both written and verbal. Understanding/knowledge of Microsoft office.
• Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
• Communicate with sales, front office, and reservations to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in-house group activity, providing assistance as needed such as organizing exhibit set up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.
• Advise staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist staff in promoting hotels, developing leads, and securing rebooking’s.
• Plan and conduct pre and post-conference meetings with clients and respective departments.
• Document tracking of group activity. Access and input data into a computer system to generate account history reports.
• Communicate both verbally and in writing to provide clear directions to staff.
• Flexibility in work Schedule, Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of lighting and sound equipment and usage. Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Able to lift, grasp, carry and/or push up to 50 pounds. Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

PERFORMANCE STANDARDS:

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

SAFETY & SECURITY:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

PAY RANGE: $50,000.00 to $65,000.00 PER YEAR

Application Deadline: April 30, 2024, or until the position has been filled.

FULL TIME POSITION BENEFITS:

• Medical, Dental, and Vision Insurance
• Hotel Discounts
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match
• And More!